IT ENGINEER, SYSTEM MANAGER

In this role, your primary focus will be on Level 2 System Administration. This role helps define and implement Windows and Unix Server technologies and methodologies, which will have a heavy emphasis on automation and a hybrid cloud environment, while maintaining operational excellence in multiple world class Data Center environments.

Responsibilities and Tasks:

• Provide L2 support in incident, request, change and problem management related to server operations in Windows and Unix operating systems.​
• Provide L2 incidents and service requests management for Storage and Database on some shifts.​
• Provide L2 support covering 24/7 and participate in Major incidents. ​
• Ensure SLA for incidents and service requests are met with high quality of work.  ​
• Ensure KPIs, such as breach case target, MTTR and escalation target is met. ​
• Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required. ​
• Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems. ​
• Monitor server performance proactively and perform analysis of cases to prevent recurring issues. ​
• Review and enhance server monitoring when required. ​
• Develop processes and operation procedures related to server operations. ​
• Create and manage reports, visualizations, and dashboards related to windows/unix operations. ​
• Perform capacity planning and participate in Disaster Recovery drill. ​
• Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources. ​

Requirements

• Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields. ​
• Fresh graduates are welcome to apply. Candidates with minimum 4 years of relevant working experience may be considered for a senior position. ​
• Academic know-how or internship experiences in the Infrastructure domain of IT , 2016 and RHEL operating systems) and virtualization technologies​
• Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware and Citrix​
• Certifications from Microsoft, VMWare, Citrix and Cisco and familiarity with scripting languages will be an added advantage​
• Knowledge in programming and scripting languages such as Java, PowerShell and Python is preferred​
• Effective oral and written communication skills ​
• Flexible to work on any shift.