IT Service Desk Intern

Responsibilities

• Provide 1st level support from a wide range of services including travel and expense, procurement and IT   services, to internal and external customers and patients.
• Handle Incidents & Requests received via Multiple Communication Channels and coordinate the End-to-End
• Ticket Lifecycle by following the incident and request management procedures.
• Guide customers on Self-Service, by encouraging customers to be more autonomous, by guiding them to solutions, sharing guides & showing Self Service Portal capabilities, etc. Moreover, contributes to Building
• Knowledge  base for customer experience organization and customers.
  Ensure that excellent customer experience is achieved through the combination of soft skills and customer-  centric mindset.

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor&#;s Degree in IT, Business  or equivalent.
• Able to work at least six (6) months of internship duration.